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By Scott on 31 August 2009
I made a simple free-standing shelf for my basement this weekend. That in itself is a feat. I am not mechanically or construction minded. My projects usually take 2-3 times as long as they should, more trips to the local hardware or lumber store than expected, and the product almost never turns out like the [...]
Posted in People, Performance | Tagged customer service, job performance, Performance
By Scott on 10 February 2009
Your Business is a Game, but with Serious Consequences
I’ll admit it… I like to play video games. Granted I’m not up-to-speed on the latest games like the current generation. But I played video and computer games the current gamers never heard of (yeah, the games are that old).
It’s pretty amazing what games are doing these [...]
Posted in People | Tagged aptitudes, Performance, top performers, training, video games
By Scott on 2 January 2009
I think too often in [tag]business[/tag] we get caught up in the focus of “running the business” that we forget to “run the organization.”
It seems to me leaders have three ‘personas’ they need to manage:
Shareholder / Customer Relations – the externally visible person who clearly defines and explains the value and [tag]performance[/tag] of the business [...]
Posted in People | Tagged business, customer service, employee satisfaction, Performance, performance management
By Scott on 30 December 2008
What causes change?
Every time you try to influence an employee to do something differently you are trying to get them to [tag]change[/tag] behavior or, in reality to change their current habits. But what exactly will cause them to change?
As I think back on each role and situation I have been involved in as an HR [...]
Posted in Performance | Tagged change, communication, job satisfaction, Performance, productivity
By Scott on 29 December 2008
I wish I were an economist. Actually, I wish I were a good economist, then I could have seen better signs of this ‘[tag]new economy[/tag]‘ we’re under. Don’t you?
However, if I were an economist I’d be getting a lot of negative press right now. I mean those poor guys took about a full year to [...]
Posted in Benchmarks, People, Performance | Tagged cost management, critical workforce skills, metrics, People, Performance, Profitability, workforce contraction
By Scott on 15 December 2008
Just what makes employees successful in their jobs? Is it [tag]skills[/tag]? Or is it [tag]abilities[/tag]? Does it end there? More importantly, what is it that makes for [tag]profitable employees[/tag] for your [tag]business[/tag] when they are in your [tag]workforce[/tag]?
I noticed a recent excellent post by Jason on “Recruiting Front Lines” discussing skills inventory for employees.
I’ve come [...]
Posted in Benchmarks, People, Performance | Tagged abilities, business, job fit, job match, People, Performance, performance management, performance measurement, profitabilty, skills
By Scott on 8 December 2008
What a sight to see!
It was about 35 degrees outside as I was driving to an appointment past a [tag]golf[/tag] course here in the Bluegrass country of Kentucky. Normally, it’s a view of pastures, well-kept fences, and beautiful horses. Today it was a view of manicured tees, well-kept fairways, and white on the green.
As I [...]
Posted in People, Performance | Tagged business, engagement, golf, passion, People, Performance, results, success
By Scott on 2 December 2008
I recently spoke to a group and asked how many had fired an employee — about 3/4ths of the people raised their hands. I then asked how many of those people believed that same employee would be an excellent addition to their staff when they hired them — I think all the same people raised [...]
Posted in Benchmarks, People, Performance | Tagged business, human resources, job fit, job match, People, Performance, talent
By Scott on 24 November 2008
BNET Business Network is running a poll: “What’s wrong with [tag]performance reviews[/tag]?” Current statistics as of today:
Managers should be giving feedback on a regular basis, not just annually. (40%)
It’s a completely subjective process masquerading as an objective one. (34%)
It’s not an effective way to develop your workers. (12%)
The process is too bureaucratic (5%)
They’re too time-consuming [...]
Posted in People, Performance | Tagged human resources, Performance, performance management, performance review
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