By Scott on 10 March 2009
The economy continues to be challenging. Fewer sales, less revenue, and more layoffs.
Here are a couple of thoughts:
Are your current employees sabotaging your success?
Are your people focused on the right things that will lead to success in this time?
Here’s an interesting snippet of a commentary from Bob Seldon, the MD of the Australian National Learning [...]
Posted in People | Tagged business, customer loyalty, customer service, employee satisfaction, employee survey, leadership
By Scott on 26 February 2009
“Twice today I heard a similar comment regarding rules and scripts. It must have been one of those “serendipitous” days. Personally, I’ve always been challenged to follow the rules – not the ones like “don’t steal” or “don’t kill” – and I’ve always hated scripts.
I’m sure what I’m going to say will make many sales [...]
Posted in Performance, Workforce Design | Tagged business, business principles, customer loyalty, customer satisfaction, customer service, productivity, scripts
By Scott on 19 February 2009
UPDATE:
I just happened across this and have to add it into this post. It’s a bit long, but worth every minute!
According to a February 2009 survey by Adecco, 54% of the respondents would have chosen a different career path knowing what they know today.
How many of your employees are included in that figure? Do you [...]
Posted in Performance | Tagged business, change, communication, employee confidence, job security, leadership, recognition
By Scott on 9 January 2009
So a couple big news items this week are the $775B economic stimulus plan and the 7.2% jobless rate.
Economic Stimulus
Gallup found that:
53% of Americans favor and 36% oppose Congress’ passing a new $775 billion [tag]stimulus package[/tag] (with 11% having no opinion)
Here’s where the American people (i.e., you and me by virtue of our friends and [...]
Posted in Performance | Tagged business, economic stimulus, jobs
By Scott on 2 January 2009
I think too often in [tag]business[/tag] we get caught up in the focus of “running the business” that we forget to “run the organization.”
It seems to me leaders have three ‘personas’ they need to manage:
Shareholder / Customer Relations – the externally visible person who clearly defines and explains the value and [tag]performance[/tag] of the business [...]
Posted in People | Tagged business, customer service, employee satisfaction, Performance, performance management
By Scott on 31 December 2008
I was looking at Gallup.com’s “Year in Review” this morning and saw their note on “A Low-Quality Job Makes a Tough Economy Tougher.”
“In the first 26 weeks of 2008, the average weekly well-being of those in high-quality jobs has been substantially higher than those in low-quality jobs. In the average week this year, more than [...]
Posted in People | Tagged attendance, business, customer satisfaction, customer service, gallup, high-quality jobs, productivity, retention, safety, work environment, workplace culture
By Scott on 15 December 2008
Just what makes employees successful in their jobs? Is it [tag]skills[/tag]? Or is it [tag]abilities[/tag]? Does it end there? More importantly, what is it that makes for [tag]profitable employees[/tag] for your [tag]business[/tag] when they are in your [tag]workforce[/tag]?
I noticed a recent excellent post by Jason on “Recruiting Front Lines” discussing skills inventory for employees.
I’ve come [...]
Posted in Benchmarks, People, Performance | Tagged abilities, business, job fit, job match, People, Performance, performance management, performance measurement, profitabilty, skills
By Scott on 12 December 2008
In the News
Listening to Bill O’Reilly’s back-up commentators today I was shocked! Although after the last number of years I don’t know why I should be.
The big news this week is the allegation that Illinois Governor [tag]Rod Blagojevich[/tag] tried to sell President-elect Barack Obama’s Senate seat to the highest bidder.
Also in the news today, former [...]
Posted in Benchmarks, People, Performance | Tagged assessment, benchmark, Blagojevich, business, communication, employee theft, ethics, leadership, Madoff, management
By Scott on 8 December 2008
What a sight to see!
It was about 35 degrees outside as I was driving to an appointment past a [tag]golf[/tag] course here in the Bluegrass country of Kentucky. Normally, it’s a view of pastures, well-kept fences, and beautiful horses. Today it was a view of manicured tees, well-kept fairways, and white on the green.
As I [...]
Posted in People, Performance | Tagged business, engagement, golf, passion, People, Performance, results, success
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