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Workforce Design
Workforce Design
“Every organization is perfectly designed to deliver the results it does.” This phrase highlights the importance of understanding the impact of organizational design on business success. Our Workforce Design category focuses on understanding and applying principles of organization design that increase efficiency (productivity), decrease costs, and increase revenues.
By Scott on 5 May 2009
Have you ever had a bad day when nothing seemed to go right? Or a situation where your decision or plan turned out to be a real disaster? Maybe just a time when you said the wrong thing. Did you think about the situation and say to yourself, “wow, that was stupid; I can’t believe [...]
Posted in Performance, Workforce Design | Tagged failure, great workplace, leadership, learning, mistake, potential, training, workplace culture
By Scott on 29 April 2009
Growth. Revenue. Expansion. The conventional wisdom is that bigger is better. As businesses we want to grow, to expand, to increase our influence on and value for customers and clients. But is bigger better? As our nation deals with a new economy, we see the government stepping in to provide relief and support in many [...]
Posted in Workforce Design | Tagged autonomy, change, decision-making, free-market, growth, organization design, performance expectations, revenue
By Scott on 4 March 2009
It sounds like a good idea. “Employee Free Choice Act” – give employees the choice whether to join/form a union. Doesn’t it make sense that in the one country with the greatest amounts of freedom and liberty, employees would be “free” to choose if they want someone to represent them in their discussions with management? [...]
Posted in People, Performance, Workforce Design | Tagged collective bargaining, employee engagement, Employee Free Choice Act, employee satisfaction, labor unions, National Labor Relations Act
By Scott on 26 February 2009
“Twice today I heard a similar comment regarding rules and scripts. It must have been one of those “serendipitous” days. Personally, I’ve always been challenged to follow the rules – not the ones like “don’t steal” or “don’t kill” – and I’ve always hated scripts. I’m sure what I’m going to say will make many [...]
Posted in Performance, Workforce Design | Tagged business, business principles, customer loyalty, customer satisfaction, customer service, productivity, scripts
By Scott on 23 February 2009
Here’s a comparison: think about your business as a car. What kind of car are you driving? A beater? Or a high-performance machine? Think about these four components of whatever “car” you think your business is. Power/Speed (Results) What are you trying to accomplish with your vehicle? Are you in a ‘tractor-pull’ and so you [...]
Posted in Workforce Design | Tagged Benchmarks, business results, high-performance, human resources, organizational design, performance standards, productivity
By Scott on 17 February 2009
While at a meeting this morning, I spoke with a couple of business leaders who were both looking for people for their businesses – yes, people are hiring in this environment. One commented that the people just didn’t have the motivation for the job. Granted, the jobs at this business are not the most exciting, [...]
Posted in Workforce Design | Tagged hiring, Lexington, motivation, promotions, succession planning
By Scott on 9 February 2009
Stimulating Stimulus… Are you sick of the stimulus debate and reporting? I wish we could just get through with it. I will admit, I think it is more of a “spendulus” bill than a stimulus bill. I think it is an opportunity for those who believe government is the answer to all problems, to be [...]
Posted in Workforce Design | Tagged downsizing, employee engagement, gallup, trust
By Scott on 6 February 2009
Here is a great example of a business leader and employees working together, in tough times, to meet the best interests of everyone. I’ve written here about alternatives to layoffs. Reduced workweeks, and reduced pay, is one way to deal with declining demand but high employee cost. That is exactly what Vision Land Consultants has [...]
Posted in Workforce Design | Tagged downsizing, employee engagement, layoffs
By Scott on 4 February 2009
Who Wins? How well do your teams work together? Are your people focused on the same goals or, like most groups, does a bit of personal or hidden agenda creep into their team dynamics and create dysfunction? We just had the culmination of the American Football season with the Superbowl where – on the basis [...]
Posted in Workforce Design | Tagged employee engagement, productivity, recognition, teamwork
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